Thank you for choosing Olee AI LLC. We are committed to delivering high-quality services and products to meet your needs. If you are not fully satisfied with your purchase, we are here to assist you.

Refund Eligibility

Refunds may be requested within 30 days of the purchase date for eligible products or services. To qualify for a refund, the following conditions must be met:

• The service or product was not delivered as promised.
• The issue has been reported and verified by our support team.

Ineligible Refunds

Refunds will not be provided for:

• Completed and delivered custom AI models or software services.
• Monthly subscription fees after the billing cycle has started.
• Consultation fees for sessions already delivered.

Refund Process

Once your refund request is submitted, we will review and respond within 7 business days. If approved:

• Refunds will be processed using your original payment method.
• Refund amounts exclude non-refundable fees, such as transaction charges by third-party payment processors.
• It may take additional time for refunds to appear in your account, depending on your payment provider.

Exchanges and Modifications

• Service Adjustments: If you are unsatisfied with an ongoing service, you may request modifications or adjustments by contacting support@olee.ai.
• Defective Services: If a service or product is found to be defective, Olee AI LLC will offer a replacement, repair, or partial refund, depending on the situation.

Non-Refundable Products and Services

Certain products and services are non-refundable, including:

• Customized AI solutions tailored to client-specific needs.
• Downloadable software or digital tools after delivery.
• Any subscription charges beyond the refund eligibility period.

Contact Us

For questions or concerns regarding our Refund Policy, please reach out to:

• Email: support@olee.ai
• Phone: +1 214 329 9103 / +94 70 789 0789
• Hours of Operation: Monday to Friday, 9 AM to 5 PM (EST)