Oleon Workspace is Olee AI's AI-powered CRM. It brings a business's WhatsApp, Instagram, Messenger, Telegram and web chat conversations into one shared inbox, with chatbot flows and an AI agent that answers routine questions. As a Trainee Support Engineer, you'll be the technical person behind our customers. You'll set up their channels, build and fix their chatbot flows, configure their AI agent, and find the cause of problems before they reach engineering. This is a training role: you'll learn Oleon inside out and work towards becoming a full Support Engineer.
What you'll do
- Build, test and fix chatbot flows for customers: menus, questions, product lists, forms and handover to a human
- Connect and troubleshoot customer channels: WhatsApp, Instagram, Messenger, Facebook, Telegram and the web chat widget on their websites
- Set up and tune customers' AI agents, including their OpenAI, Gemini or OpenRouter keys, and fix wrong or missing answers
- Look into technical problems: messages not arriving, webhooks failing, broken flows, channel disconnections
- Use browser dev tools, logs and account data to find the root cause before escalating
- Reproduce bugs and report them to engineering with clear steps, screenshots, and what should have happened versus what did
- Answer customer questions by chat, email and phone, and follow each ticket until it's closed
- Write technical help articles and setup guides for common configurations
What we're looking for
- Degree, diploma, or currently studying IT, Computer Science or Software Engineering
- Good understanding of how web apps work: browsers, URLs, HTML, and basic JavaScript
- Basic understanding of APIs, JSON and webhooks
- Logical thinking. You can design a step-by-step flow and spot where it breaks
- Comfortable with Meta business tools (WhatsApp Business, Facebook Pages, Instagram business accounts)
- Clear spoken and written English and Sinhala
- Able to explain technical things to non-technical customers in simple words
Nice to have
- Has built chatbots or automations before (ManyChat, Chatfuel, Zapier, n8n, Make or similar)
- Has used AI tools or prompts (ChatGPT, Gemini) for real tasks
- Basic SQL
- Has used Postman or a similar API tool
- Experience in a help desk or technical support role
What you'll get
- Hands-on training on Oleon and our support process
- A clear path to the Support Engineer role
- Work closely with the engineering and product team behind Oleon
- A friendly, supportive team
Ready when you are.
Apply for Trainee Support Engineer in five short steps. We read every application.